G’day, anglers! Welcome to Recreational Fishing’s FAQ page. We’ve compiled a list of common questions to help you get the most out of your fishing adventures with us. If you can’t find the answer you’re looking for, don’t hesitate to contact our support team at [email protected]. Happy fishing!

Products

Q: What types of fishing gear do you offer?
A: We specialise in a wide range of fishing equipment, including Bait & Burley, Beach Spikes, various Rod & Reel Combos (Big Game, Boat, Deep Water/Electric, Freshwater, Fly Fishing), Braid Lines & Trace, Burley Mincers & Grinders, Crimpers, Fish & Cray Measures, Fish Scalers, Fishing Gloves, Fishing Towels, Fly Boxes, Flylines, and Frozen Bait. Whether you’re into freshwater or saltwater fishing, we’ve got you covered.
Q: Are your products suitable for both beginners and experienced anglers?
A: Absolutely! Our product range caters to all skill levels, from novice fishers to seasoned pros. We offer high-quality brands like Shimano and Okuma, ensuring reliability and performance for every fishing trip.

Orders & Accounts

Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the order.
Q: Do I need to create an account to order?
A: While you can checkout as a guest, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on new products and promotions.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Q: Where do you ship to?
A: We ship globally to anglers worldwide, except for Asia and some remote areas due to logistical constraints. If you’re unsure about your location, contact us before ordering.
Q: What are your shipping options and costs?
A: We offer two shipping methods:
– Standard Shipping: Flat fee of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 business days, with delivery within 15-25 days after dispatch.
Q: How long does order processing take?
A: All orders are processed within 1-2 business days from our warehouse in Brooks Bay, Australia. We ensure each item is carefully checked and packed for durability.
Q: Can I track my order?
A: Yes, once your order is dispatched, we’ll provide you with a tracking number via email so you can monitor its journey to you.

Returns & Refunds

Q: What is your returns policy?
A: If you’re not completely satisfied with your purchase, you can return items within 15 days of receipt. Contact our support team at [email protected] to initiate a return. We aim to make the process hassle-free.
Q: Are there any items that cannot be returned?
A: For hygiene reasons, items like Frozen Bait and opened Burley Mincers & Grinders may not be returnable unless faulty. Please contact us for specific details.
Q: How long do refunds take?
A: Once we receive the returned item and inspect it, refunds will be processed within 5-7 business days, depending on your payment method.

Contact & Support

Q: How can I contact customer support?
A: Reach out to us via email at [email protected]. Our team is here to help with any queries or concerns you might have.
Q: What are your business hours?
A: Our support team operates during standard business hours in Australia (AEST). We strive to respond to all inquiries within 24 hours.

Thanks for choosing Recreational Fishing! We’re dedicated to providing you with top-notch gear and excellent service. Cast your line with confidence, and tight lines!

The Recreational Fishing Team
82 Dossiter Street, BROOKS BAY, AU 7116
Email: [email protected]